Legal

Privacy Policy

Last updated: 15 June 2025

1. Introduction

Escapement ("we", "us", "our") operates a watchmaking and repair workshop at 88/3 Nimmanhaemin Road, Suthep, Mueang Chiang Mai, Chiang Mai 50200, Thailand. This Privacy Policy explains how we collect, use, and protect personal information when you interact with us through our website or in person.

We are committed to handling your data with care and to being straightforward about what we do with it. If you have questions not addressed here, you can reach us at [email protected].

2. What Information We Collect

2.1 Information you provide

• Name — so we can address you and identify your watch job
• Email address — to send service updates and completed job notifications
• Phone number — if provided, to follow up on assessment findings
• Message content — any description you provide about your watch or enquiry

2.2 Information collected automatically

• Browser type, IP address, and pages visited — collected via standard web analytics tools
• Cookie preferences — stored in your browser's local storage

2.3 Legal basis for processing (PDPA, Thailand)

We process your personal data under Thailand's Personal Data Protection Act B.E. 2562 (2019). The bases we rely on are: your consent (for contact form submissions and analytics cookies), contractual necessity (for service delivery once a repair is agreed), and legitimate interest (for internal record-keeping of completed bench work).

2.4 Retention periods

• Contact enquiries: 24 months from the date of last contact
• Bench records for completed jobs: 5 years, in line with standard commercial practice
• Analytics data: as per the third-party provider's policy (typically 26 months)

3. How We Use Your Information

• To respond to your enquiry or service request
• To notify you when your watch is ready for collection
• To maintain an internal record of the work carried out on your piece
• To understand how visitors use our website so we can improve it (analytics only, with your consent)
• We do not send marketing emails unless you have specifically asked us to, and you can withdraw that at any time

3.1 Data sharing

We do not sell your personal data. We may share data with:

• Analytics service providers (Google Analytics, if enabled) — governed by their own privacy policies
• Email and hosting providers — under data processing agreements that restrict their use of your data
• Thai authorities — if required by law

4. Data Protection Measures

• Our website operates over HTTPS encryption
• Access to customer records is limited to workshop staff directly involved in your repair
• Physical bench records and job documents are stored securely at the workshop premises
• In the event of a data breach that affects your rights, we will notify you as soon as practicable and in accordance with PDPA requirements

5. Cookies

We use cookies to remember your consent preferences and, where you have agreed, to collect anonymised usage data. For full details, please see our Cookie Policy.

6. Your Rights

Under Thailand's Personal Data Protection Act, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to or restrict processing in certain circumstances
• Withdraw consent at any time without affecting the lawfulness of prior processing
• Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC Thailand)

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7. Third-Party Links

Our website may contain links to external sites (such as Google Maps). We are not responsible for the privacy practices of those sites and recommend reviewing their policies separately.

8. Children's Privacy

Our services are directed at adults. We do not knowingly collect personal data from anyone under the age of 18. If you believe we have inadvertently collected data about a minor, please contact us so we can remove it.

9. Changes to This Policy

We may update this policy from time to time. The updated version will be published on this page with a revised "Last updated" date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

10. Contact for Privacy Matters

Data Controller: Escapement
88/3 Nimmanhaemin Road, Suthep, Mueang Chiang Mai, Chiang Mai 50200, Thailand
Email: [email protected]
Phone: +66 81 472 6398